We provide free US shipping nationwide on all orders. All items are currently being shipped via US postal and you will receive a tracking number after we have shipped your order. We will do our best to ship orders within 1-3 business days. Shipping times can vary but generally we see just a few days to most places in the continental United States and 1-2 days to locations in or adjacent to Ohio. Please note we do not ship international. We also offer in-store pickup - at checkout, under shipping method, select CHANGE. Choose Instant Pickup. The items will be ready for pickup immediately and can be picked up at any time during our normal business hours at the location listed for each product.

How do I choose to pick up in store?

At checkout, under shipping method, select CHANGE. Choose Instant Pickup. The items will be ready for pickup immediately and can be picked up at any time during our normal business hours at the location listed for each product. Please double check the item location before placing your order.

Store Hours
Open Mon-Sat 10am-8pm, Sun Noon-5pm

After you place an order you will receive a confirmation e-mail. The e-mail will contain a link to your order tracking page. If you are unable to track your order using the process above please Contact Us

Sorry, at this time we do not offer international shipping. 

Authenticity is of utmost importance to our brand and is something we take very seriously. If you have a question about any of our items, feel free to email or call prior to ordering and we will do our best to provide additional information or pictures to help you make an informed decision. As always we stand by all of our products and if you feel something is not right about your purchase please let us know so we can try to make it right. 

AUTHENTICATION PROCESS

We pay our in-store customers cash on-the-spot for all items we purchase/sell. To protect our interests and our customers our experienced buyers follow an extremely rigorous brand specific authentication process. This involves researching the specific brand and product and comparing known labels, identifying marks, stitching, material, craftsmanship, and other counterfeit prevention stickers before we purchase or sell the item. If we do find goods which are counterfeit we simply do not purchase them and will never list them on our website or in-store. 

We do not currently offer returns for items purchased and shipped on our online store. Please see our full Return Policy for more information.

We buy women’s clothing Sizes 0-26, maternity, shoes, handbags, accessories, and designer perfumes. We also purchase tops, blazers, coats, dresses, skirts, shorts, capris, jeans, pants, shoes, jewelry, and belts. We are looking for items that are in great condition and are current to stores in the last 1-2 years. Since each store is individually owned and operated, contact each store for their buying policies.

Yes Clothes Mentor is designed for ALL women sizes 0-26.

You will be paid CASH On-the-Spot for any items that we are able to purchase.

We ask that your items are freshly laundered and brought in off hangers and in baskets or bins. All items should be in good condition and free from any stains, fading, holes, broken zippers, missing buttons, etc.

We currently do not accept items via mail. We ask that all items be brought into our locations to sell.

We do not limit the number of items that you can bring in, but we do suggest that the first time you come in you only bring 20-30 items so you can see what we are looking for.

We accept buys every day up until one hour prior to the store closing.
 Store hours many vary so see exact location for details

We go through your items right away and will get them back to you as quickly as possible. Buys are processed on a first come, first served basis. Times may vary depending on the number of buys ahead of you.

No, we are sorry but we only buy women’s clothing.

Yes, we buy all seasons all year round. This may vary by location and inventory levels.

We price all of the items that we purchase using our computer matrix. Most of our items are priced at about 1/3 of the original retail price, and then we pay you approximately 1/3 of that.